Hiver Review 2026
The AI-native customer service platform built for complex support
What is Hiver?
Hiver is an AI-native customer service platform built for complex support, turning Gmail into a helpdesk or running as an omnichannel app. It offers AI agents, shared inboxes, workflows, and cross-team collaboration.
Best for
Mid-Market
Use cases
- Shared inbox management
- Customer support
- Ticket resolution
Key features
Gmail-based helpdesk
Omnichannel support
AI agents
Workflows
AI Copilot
Cross-team collaboration
Pricing
Model
freemium
Price range
Free plan with unlimited users; 7-day trial
Free tier
Yes
Integrations
Hiver integrates with 5 tools including:
GmailShopifySalesforceAsanaJira
Hiver alternatives
Other Customer Support Platforms tools worth comparing.
Crisp
Augment your customer experience.
Chatwoot
AI-powered, open-source customer support platform
Five9
Agentic CX. Flexible Automation. Trusted Results.
Help Scout
The most intuitive customer support platform
Freshdesk
Unified Service Operations for the AI era
Gorgias
Conversations that drive revenue, not just resolutions