Hiver Review 2026
The AI-native customer service platform built for complex support
What is Hiver?
Hiver is an AI-native customer service platform built for complex support, turning Gmail into a helpdesk or running as an omnichannel app. It offers AI agents, shared inboxes, workflows, and cross-team collaboration.
Best for
Mid-Market
Use cases
- Shared inbox management
- Customer support
- Ticket resolution
Key features
Gmail-based helpdesk
Omnichannel support
AI agents
Workflows
AI Copilot
Cross-team collaboration
Pricing
Model
freemium
Price range
Free plan with unlimited users; 7-day trial
Free tier
Yes
Integrations
Hiver integrates with 5 tools including:
GmailShopifySalesforceAsanaJira
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