Gorgias Review 2026
Conversations that drive revenue, not just resolutions
What is Gorgias?
Gorgias is a conversational AI platform and helpdesk for ecommerce that combines an AI agent, omnichannel inbox, and native Shopify integration to automate support and drive sales. It powers customer conversations for 40% of Shopify brands across 17,000+ ecommerce stores.
Best for
SMB
Use cases
- Ecommerce customer support
- Support automation
- Conversational sales
- Shopify support
Key features
AI Agent pre-trained on 1B+ conversations
Omnichannel inbox (email, chat, SMS, WhatsApp, social)
Native Shopify integration
In-conversation actions (cancel, discount, upsell)
Revenue attribution reporting
Proactive shopper engagement
Pricing
Model
contact-sales
Price range
Discover pricing / book a demo
Free tier
No
Integrations
Gorgias integrates with 5 tools including:
ShopifyRechargeKlaviyoYotpoOpenAI
Companies hiring for Gorgias experience
View all 11 →- BelgradeRemoteRevenue33K – 36K
- TorontoMarketing142K – 157K
- ParisRevenue61K – 67K
- Buenos AiresCustomer Success$36K – 40K
- TorontoMarketing182K – 201K
- New York CityCustomer Success$226K – 266K
- New York CityCustomer Success221K – 260K
- San FranciscoCustomer Success$242K – 295K
- Los AngelesRemoteCustomer Success$136K – 155K
- San FranciscoCustomer Success$157K – 178K
Gorgias alternatives
Other Chatbots & Customer Support tools worth comparing.
HoverBot
Intelligent Chatbot Management Platform
Hyly
Multifamily's Intelligence Fabric
Hugo
The most efficient AI Agent for customer service
Senti AI
Artificial Intelligence Company
ServiceAgent
Our AI Agents Put Your Home Service Business On Autopilot
Hiver
The AI-native customer service platform built for complex support