Tidio Review 2026
More automation, less "I hate your support"
What is Tidio?
Tidio is a customer service platform combining a Lyro AI agent, help desk, and live chat to automate and scale support. It resolves a high share of conversations while keeping support fast and human.
Best for
SMB
Use cases
- Automate customer support
- Capture leads via chat
- Scale customer service
Key features
Lyro AI agent
Help desk
Live chat
Flows automation
Lyro Smart Actions
Pricing
Model
freemium
Price range
Free plan available, no credit card required; paid tiers and resolution-rate guarantee
Free tier
Yes
Integrations
Tidio integrates with 3 tools including:
REST APIswebhooksMCP
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