Help Scout Review 2026
The most intuitive customer support platform
What is Help Scout?
Help Scout is a customer support platform combining a shared inbox, knowledge base, live chat, and AI agents to manage support conversations. It emphasizes context, collaboration, and AI-assisted responses for support teams.
Best for
SMB
Use cases
- Email support
- Live chat support
- Self-service help center
- Customer onboarding and NPS
Key features
Shared inbox
AI agents and AI drafting
Beacon embeddable support hub
Workflows and automation
Reporting
Pricing
Model
freemium
Price range
Start for free; tiered paid plans available.
Free tier
Yes
Integrations
Help Scout integrates with 2 tools including:
ShopifySlack
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