Chatwoot Review 2026
AI-powered, open-source customer support platform
What is Chatwoot?
An AI-powered, open-source customer support platform offering an omnichannel support desk, AI agent, and knowledge base. Available as self-hosted or cloud and positioned as an alternative to Intercom and Zendesk.
Best for
Mixed
Use cases
- Customer support
- Live chat
- Help center
Key features
Omnichannel support desk
AI agent (Captain)
Knowledge base
Live chat widget
API
Pricing
Model
freemium
Price range
Free trial; open-source self-host; cloud plans
Free tier
Yes
Integrations
Chatwoot integrates with 6 tools including:
WhatsAppFacebookInstagramTelegramLineEmail
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