Promoter.io Review 2026
NPS, CSAT and CES surveys for growing brands
What is Promoter.io?
Promoter.io now operates as Retently, a customer experience management platform offering NPS, CSAT, and CES surveys across the customer journey with AI-powered insights and automated actions.
Best for
SMB
Use cases
- NPS measurement
- Customer feedback
- Churn reduction
Key features
Omnichannel surveys
AI-powered insights
Automated actions
Journey tracking
Close the loop workflows
Pricing
Model
freemium
Price range
Free trial available; book demo for pricing.
Free tier
Yes
Integrations
Promoter.io integrates with 3 tools including:
ShopifyGorgiasKlaviyo
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