Retently Review 2026
What is Retently?
AI-driven customer experience platform focused on ecommerce and retail that collects NPS, CSAT, and CES across channels and turns responses into prioritized actions.
Best for
Mixed
Use cases
- Measure customer loyalty
- Reduce churn for ecommerce brands
- Act on survey feedback
Key features
Omnichannel surveys (email, SMS, in-app)
AI-powered insights
Automated feedback routing
Close-the-loop workflows
MCP integration
Pricing
Model
freemium
Price range
Free trial offered
Free tier
Yes
Integrations
Retently integrates with 3 tools including:
ShopifyGorgiasKlaviyo
Retently alternatives
Other Customer Success & Experience tools worth comparing.
Inline Manual
Guide users to value faster with in-app guidance
InMoment
Let Feedback Fuel Your Business
GUIDEcx
Accelerate the Journey from New Customer to Lifelong Advocate
HelpHero
The best onboarding software for affordable and easy product tours
Intro.js
Built to Increase Adoption
Userflow
Everything to help users onboard in one place