Retently Review 2026
What is Retently?
AI-driven customer experience platform focused on ecommerce and retail that collects NPS, CSAT, and CES across channels and turns responses into prioritized actions.
Best for
Mixed
Use cases
- Measure customer loyalty
- Reduce churn for ecommerce brands
- Act on survey feedback
Key features
Omnichannel surveys (email, SMS, in-app)
AI-powered insights
Automated feedback routing
Close-the-loop workflows
MCP integration
Pricing
Model
freemium
Price range
Free trial offered
Free tier
Yes
Integrations
Retently integrates with 3 tools including:
ShopifyGorgiasKlaviyo
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