Freshchat Review 2026
Customer wow starts with a chat
What is Freshchat?
Freshchat is Freshworks' customer messaging, live chat, and chatbot software for engaging customers across channels, with an upgrade path to Freshdesk Omni for ticketing and knowledge bases. It is trusted by 74,000+ businesses.
Best for
Mixed
Use cases
- Customer messaging
- Live chat support
- Bot-driven self-service
- Proactive engagement
Key features
Omnichannel messaging and live chat
AI-driven bots on any channel
Unified agent workspace
Proactive customer journeys
Admin and analytics
Pricing
Model
freemium
Price range
14-day free trial, no credit card required
Free tier
Yes
Freshchat alternatives
Other Customer Support Platforms tools worth comparing.