Bilingual Strategic Services Consultant

Description

Sprout Social is looking to hire a Bilingual Strategic Services Consultant on the Professional Services team as part of the Sales & Customer Experience organization.

Why join Sprout's Sales & Customer Experience team?

The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today's most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

You'll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You'll have the freedom to shape your career, explore new paths, and build toward what's next, with a team that's invested in helping you get there.

What you'll do

This is a versatile, customer-facing consulting role centered primarily on driving long-term social media strategy, executive partnership, and strategic performance optimization for enterprise customers. While the core focus of this position is delivering high-impact Premier Success engagements, you will also lead end-to-end platform implementations to onboard and configure Sprout for newly acquired or expanding accounts. Additionally, as a bilingual consultant fluent in English and Spanish, you will serve as a critical partner for our English and Spanish-speaking enterprise customers across key regions.

Premier Success (Primary Focus)

• Lead ongoing strategic consulting engagements that elevate our customers' social strategy, partnering with Customer Success Managers to help enterprise brands structure, refine, and scale their social media operations.
• Optimize customers' social operations by evaluating workflows, aligning social media strategy directly to business objectives, and keeping customers informed of emerging industry trends and digital shifts.
• Strategize with executive stakeholders (VPs, CMOs) on collecting, analyzing, and leveraging social intelligence and cross-platform analytics to optimize brand performance and demonstrate clear ROI.
• Execute tailored Premier Success deliverables - such as custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and interactive strategy workshops.
• Support customers in mastering complex social strategy use cases, including influencer marketing programs, social customer care workflows, and employee advocacy initiatives.
• Drive continued growth and feature adoption across customer organizations as product capabilities and customer needs evolve.

Implementation (Secondary Focus)

• Lead customers' tailored and value-driven implementation experience, running software implementation projects across Sprout’s product suite (Core Platform, Employee Advocacy, and Influencer Marketing). 
• Guide customers through a structured implementation lifecycle (Design, Setup, Training, and Validation) - leading onboarding, change management, and technical platform configuration to establish project governance, ensure business continuity, and set up long-term success.
• Configure platform settings based on customer requirements, including account architecture, user permissions, tagging taxonomies, and automated message routing rules.
• Level up the social sophistication of our customers and team by delivering interactive administrator and end-user product trainings that drive adoption.

Bilingual Engagement & Operations

• Conduct strategic consulting, software implementation guidance, executive presentations, and product training fluently in both English and Spanish.
• Leverage our Professional Services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines and execute high-quality customer deliverables.
• Help operationalize internal consulting services, standardizing workflows and templates to elevate the overall capability of the Professional Services team.

What you'll bring

Sprout Social is looking for a Strategic Services Consultant who can deliver high-value Premier Success engagements to enterprise customers. The ideal candidate possesses deep social industry knowledge, strong executive presence, and a data-driven approach to solving business challenges. You are comfortable advising Director- and VP-level stakeholders, translating complex social media data into actionable strategy, and providing hands-on platform optimization. Candidates should have excellent project management skills.

The minimum qualifications for this role include:

• Must be bilingual with professional fluency in English and Spanish (verbal and written).
• 4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting.
• Demonstrated experience in social strategy development and execution.
• Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
• Experience in training external audiences and navigating complex software platforms.
• Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value.
• Proven project management skills with the ability to manage multiple ongoing customer engagements and deliverables concurrently.

Preferred qualifications for this role include:

• Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice.
• Subject matter expertise in sophisticated social strategy domains, such as influencer marketing, social customer care, or employee advocacy.
• High data literacy with proven ability to turn social intelligence, listening metrics, and native platform insights into business growth opportunities.
• Exceptional communication and presentation skills with experience delivering executive-level recommendations and leading interactive workshops.
• Experience in training external audiences and navigating complex software platforms.
• Familiarity with cross-functional software lifecycle collaboration alongside Customer Success, Sales, and Product partners.

How you'll grow

Within 1 month, you'll plant your roots, including:

• Experiencing Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout's approach to helping customers see social differently.
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role.
• Fully understanding our Services offerings, from delivery to project management to reporting.
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field.

Within 3 months, you'll start hitting your stride by:

• Building connections with members from other teams through activ