Senior Solution Engineer

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

About the Role

As a Senior Solution Engineer (Expansion), you will be a strategic technical leader for Snowflake’s enterprise customers & Prospects in Malaysia, with a focus on Telecommunications (Telco) and Financial Services (FSI) sectors.

You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑line-of-business growth across your accounts. You will act as a trusted advisor to senior technical and business stakeholders, guiding them on how to use Snowflake as the core of their data, analytics, and AI strategy.

This is a field-facing, customer-first role that combines deep technical skills, strong industry context (Telco/FSI), and the ability to design and communicate high‑impact architectures.

Key Responsibilities

• Drive Expansion in Existing Accounts

  • Own the technical expansion strategy for a portfolio of Telco & FSI customers in Malaysia.

  • Identify new workloads, use cases, and lines of business to land on Snowflake (e.g., risk & compliance, customer 360, network analytics, fraud, revenue assurance, real-time personalization).

  • Map business objectives to Snowflake-powered solutions that increase consumption and platform stickiness.

• Spearhead Technical motion for Customer Acquisition

  • Present Snowflake technology and vision to executives and technical contributors at prospects and customers

  • Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation

  • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them.

• Customer Discovery & Technical Leadership

  • Lead technical discovery sessions with architects, data leaders, and domain stakeholders to uncover pain points, constraints, and opportunities.

  • Craft and present target-state architectures, reference patterns, and roadmaps for data consolidation, analytics, data science & AI, and data sharing/monetization.

  • Serve as the technical quarterback in the account team, orchestrating internal resources (specialists, PS, partners) to execute expansion strategies.

• Telco & FSI Industry Focus

  • Bring domain perspective on FSI and Telco: typical data estates, regulatory & compliance concerns, and common analytics/AI use cases.

  • Advise on how Snowflake addresses data residency, security, governance, and regulatory expectations in these industries.

  • Develop and reuse industry-specific solution patterns, demos, and assets that resonate with FSI and Telco stakeholders.

• Solution Design, Demos & POCs

  • Design and deliver compelling demos and technical narratives tailored to each customer’s architecture and use cases.

  • Lead and execute POCs/Pilots that prove value and de‑risk platform decisions, including success criteria definition and joint execution plans.

  • Translate complex technical capabilities into clear business value and ROI for senior non-technical audiences.

• Technical Governance & Best Practices

  • Guide customers on best practices for data modeling, performance optimization, cost governance, security, and operations on Snowflake.

  • Help customers standardize on Snowflake as their enterprise data foundation, including migration strategies from legacy platforms.

  • Review and advise on architectural decisions, reference architectures, and implementation designs.

• Cross-Functional & Partner Collaboration

  • Collaborate closely with Sales, Customer Success, Professional Services, Product, and Partners to ensure successful customer outcomes.

  • Work with SI, ISV, and cloud partners to incorporate their solutions into customer architectures where relevant.

  • Capture and relay field feedback to Product and Engineering to influence roadmap priorities, especially for FSI/Telco needs.

• Thought Leadership & Evangelism

  • Represent Snowflake at customer workshops, executive briefings, industry events, and community meetups.

  • Create and share technical content (presentations, reference architectures, playbooks, demos) that supports expansion in FSI and Telco.

  • Mentor more junior SEs and contribute to SE best practices and knowledge sharing within the region.

Required Qualifications

• 7+ years of experience in a customer-facing technical role (Solutions Engineer, Pre-Sales Architect, Data Architect, or similar) in the data/analytics or cloud space.

• Strong hands-on expertise with cloud data platforms, data warehousing, or big data technologies (e.g., Snowflake, SQL data warehouses, Hadoop/Spark, cloud-native data services).

• Proficiency in SQL and experience with one or more programming languages commonly used in data/analytics (e.g., Python).

• Proven ability to design and communicate architectures for data integration, warehousing, BI/analytics, and data science/ML workloads.

• Industry experience or strong exposure in FSI and/or Telco, such as working with:

  • Banks, insurers, capital markets, or payment providers, and/or

  • Telco operators, cable/media, or digital service providers.

• Demonstrated success in driving technical win and expansion in enterprise accounts, ideally in a subscription or consumption-based model.

• Excellent communication and presentation skills, comfortable engaging both deep technical teams and senior business/IT executives.

• Ability to work independently and collaboratively in a fast-paced, high-growth environment, managing multiple complex opportunities in parallel.

• Based in Malaysia, with ability to travel within the region as needed.

Preferred Qualifications

• Hands-on experience with Snowflake or similar cloud-native data platforms, including:

  • Data ingestion & transformation

  • Performance tuning & cost governance

  • Security, data masking, and governance

• Familiarity with cloud platforms (AWS, Azure, GCP) and their data/analytics ecosystems.

• Understanding of regulatory and compliance landscapes relevant to FSI and Telco (e.g., data residency, Bank Negara Malaysia (BNM) and regional guidelines, industry standards).

• Experience with analytics/BI tools (e.g., Tableau, Power BI, Looker) and/or data science & ML frameworks.

• Prior experience