Customer Success Enablement Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.

This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.

The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.

This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.

This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.