Supervisor, SMB Customer Success

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Supervisor, SMB Customer Success to directly lead a team of Customer Advisors supporting adoption, retention, and account health for SMB providers with $30K ARR and below. You will monitor key metrics, including Gross Revenue Retention (GRR), adoption, and churn; oversee renewal execution for accounts within the team’s ARR segment; and partner with cross-functional teams to resolve issues driving escalations.

This role is a fully on-site position in our Minneapolis, MN office.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.