Zoom Review 2026
Find out what's possible when work connects
What is Zoom?
Zoom is an AI-first work platform that connects teams across meetings, collaboration, customer support, marketing, and sales. It includes ZoomMate, an AI teammate, and AI note-taking across conversations.
Best for
Mixed
Use cases
- Video conferencing
- Team collaboration
- Customer support
- Sales meetings
Key features
Video meetings
ZoomMate AI teammate
My Notes AI note taker
Team collaboration
Customer support tools
Pricing
Model
freemium
Price range
Free and paid Zoom Workplace plans; ZoomMate available with eligible paid plans
Free tier
Yes
Integrations
Zoom integrates with 3 tools including:
CRM connectionsThird-party platformsZoom Video SDK
Market position
Market score
61
Share of voice
Notable customers
WalmartCapital OneServiceNowNASDAQThe New York TimesMajor League BaseballWarner Bros. DiscoveryRakutenCricutBNSF Railway
Market data from Adam's GTM Report.
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