WATI Review 2026
What is WATI?
AI-powered customer engagement platform built around WhatsApp that supports marketing, sales, and support across a unified inbox with AI agents for lead qualification and query deflection.
Best for
Mixed
Use cases
- Qualify and convert leads on WhatsApp
- Automate customer support
- Run WhatsApp marketing campaigns
Key features
WhatsApp-first engagement
AI inbound and support agents
Unified multi-channel inbox
Click-to-WhatsApp ad campaigns
Team collaboration and routing
Pricing
Model
freemium
Price range
Free trial available
Free tier
Yes
Integrations
WATI integrates with 2 tools including:
MetaGoogle Ads
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