Twig Review 2026
The AI Front Desk That Never Misses
What is Twig?
Twig's product Sera is an AI front desk that answers, qualifies and books every inbound call, chat and email 24/7, resolving inquiries autonomously without a human in the loop. It plugs into CRMs, help desks and calendars across many industries.
Best for
SMB
Use cases
- Inbound call & chat handling
- Appointment booking
- Inbound lead qualification
Key features
AI front desk (voice/chat/email)
Autonomous inquiry resolution
Lead qualification & booking
24/7 availability
CRM & help-desk integration
Pricing
Model
freemium
Price range
Free to start, no credit card; paid plans from $99/mo.
Free tier
Yes
Integrations
Twig integrates with 7 tools including:
SalesforceHubSpotGmailSlackZendeskIntercomNotion
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