Gainsight Review 2026
Drive 30% higher retention with agentic AI
What is Gainsight?
Gainsight is a customer success and product experience platform that uses agentic AI to drive retention and expansion across the customer journey. It serves 3,500+ companies with CS, product experience, communities, and education products.
Best for
Enterprise
Use cases
- Customer retention
- Expansion
- Product adoption
- Customer education
- Digital customer success
Key features
Customer success platform
Product experience analytics
Customer communities
Skilljar customer education
Agent Studio for CS workflows
Prebuilt and custom AI agents
Pricing
Model
contact-sales
Price range
Schedule a demo; enterprise
Free tier
No
Integrations
Gainsight integrates with 1 tools including:
MCP-enabled AI tools
Market position
Market score
25
Share of voice
Category rank
#67 of 143
Traditional SaaS Going Headless
60-day move
-41
Places moved
Notable customers
LinkedInDocuSignOktaGitLabZendeskNotionCalendlyPipedriveNetskopeRockwell Automation
Market data from Adam's GTM Report.
Gainsight alternatives
Other Customer Success Platforms tools worth comparing.
Kapta
The System of Action For Customer Retention and Revenue Growth
Planhat
Customer success platform
Vitally
Your Copilot For AI-Powered Customer Success
Velaris
The intelligent platform for Customer Success and Post-Sales
ClientSuccess
Simple, Powerful Customer Success
SmartKarrot
All-in-one customer success platform