Pre-Sales Operations Engineer

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Pre-Sales Operations Engineer plays a critical role in enabling world-class customer demonstrations for TeamViewer's digital workplace and remote connectivity solutions. Working closely with Product Management, Subject Matter Experts (SMEs), Solutions Architects, and Solutions Engineering teams, this role ensures demo environments, customer scenarios, and digital experiences effectively showcase the latest product capabilities and business value. Through technical expertise, automation, and cross-functional collaboration, the Demo Operations Engineer helps bring new innovations to life for prospects, customers, and partners worldwide.

Responsibilities

Demo Environment Management

• Manage and maintain TeamViewer ONE and DEX demo environments.

• Troubleshoot environment issues and drive continuous improvements.

• Maintain consistency across global demo environments.

Demo Automation & Operations

• Administer demo automation platforms.

• Manage content updates, integrations, platform configuration, and user access.

• Collaborate with Site Reliability team on automated processes for environment provisioning, data refreshes, and configuration management.

• Implement monitoring and alerting to proactively identify issues.

Analytics & Continuous Improvement

• Monitor adoption, usage, and performance metrics across demo platforms.

• Gather feedback from Solutions Engineering, SMEs, Solutions Architects, and Product teams.

• Identify opportunities to improve environment scalability and operational efficiency.

Collaboration & Enablement

• Coordinate demo requirements and priorities with Product, Engineering, Product Marketing, SMEs, and Solutions Architects.

• Support enablement activities for major releases and new capabilities.

• Share updates and best practices with the global Solutions Engineering organization.

Requirements

Technical Expertise

• Strong background in cloud infrastructure (AWS, Azure, or GCP), SaaS operations, or IT systems administration.

• Experience with APIs, integrations, monitoring tools, endpoint technologies, or Digital Employee Experience (DEX) solutions preferred.

• Understanding of modern cloud applications and software architectures.

Automation & Operations

• Experience with automation and Infrastructure-as-Code tools such as Terraform, Python, PowerShell, Bash, or similar technologies.

• Strong troubleshooting and problem-solving skills.

• Experience implementing scalable operational processes and monitoring solutions.

General Experience

• 3–5+ years in Technical Product Operations, Platform Operations, Systems Engineering, Site Reliability Engineering (SRE), Solutions Engineering Operations, or a similar technical role.

• Experience supporting a global technical organization is preferred.

What we offer

• Onsite Onboarding in our HQ office for an optimal start

• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews

• Public transport friendly offices

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.