Senior Warranties Manager

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role

• Manage Global Warranties vertical to build and standardize processes to scale warranties across different regions.

• Implement continuous improvement methodologies across different verticals to minimize costs and improve CX.

• Analyze, test, identify and assess potential risks projects that can potentially impact P&L and CX.

• Determine KPIs / OKRs to improve performance towards a better CX across different channels.