Digital CX Developer

Strength in Trust 

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. 

• Job Description

  OneTrust is looking for a hands-on Digital CX Developer with full-stack capability and a strong front-end bias to implement, customise, and optimise features across our customer portal and community platform. As a key technical resource within the Digital Customer Experience team, you will help bring customer journeys to life through customer-facing interface development, backend configuration, integrations, and automation—powering a seamless, self-service experience at scale. 

  This role bridges engineering, digital strategy, and customer enablement. You will work closely with UX, Product, Ops, and cross-functional technical teams to rapidly deploy platform enhancements and backend improvements that increase adoption, usability, engagement, and customer value. The ideal candidate is equally comfortable building polished user-facing experiences and supporting the logic, integrations, and workflows behind them.

  Key Responsibilities

  • Build, configure, and maintain features and integrations across OneTrust’s digital customer platforms 
  • Design and develop customer-facing experiences in Salesforce Experience Cloud and related digital platforms 
  • Develop, test, and document solutions within Salesforce using both declarative and coded functionality 
  • Build and maintain Lightning Web Components, Visualforce pages, Apex classes, and triggers to support front-end experiences and backend processes 
  • Translate UX concepts, wireframes, and business requirements into intuitive, responsive, and scalable digital experiences 
  • Customise platform components and third-party tools to support evolving customer and business needs 
  • Implement workflow logic, APIs, authentication protocols, and backend processes that power portal and community experiences 
  • Evaluate synchronous and asynchronous development techniques and choose the right implementation approach based on business needs and technical constraints 
  • Troubleshoot defects and platform issues across frontend, backend, integrations, and production deployments 
  • Ensure solutions are scalable, reliable, maintainable, and aligned to technical best practices

  Front-End Experience & UX Enablement 

  • Create and optimise customer-facing pages, components, and journeys with a strong emphasis on usability and clarity 
  • Build reusable UI components and patterns that support consistent experiences across digital properties 
  • Partner closely with UX and Product teams to translate designs into production-ready experiences 
  • Improve mobile responsiveness, accessibility, navigation, and overall self-service experience 
  • Support theming, layout customisation, and portal experience improvements within Salesforce Experience Cloud and related platforms 
  • Recommend front-end improvements that reduce friction and make digital journeys more intuitive and effective

  Platform Operations & Automation 

  • Support the deployment and optimisation of chatbot, AI search, knowledge base, and user routing capabilities 
  • Build dashboards, reporting flows, and supporting logic to enable personalised customer experiences 
  • Partner with IT and vendors to manage platform updates, upgrades, and technical support needs 
  • Contribute to release readiness, testing, and deployment planning across digital platform enhancements 

  Collaboration & Innovation 

  • Work cross-functionally with UX, Product, Ops, IT, and external partners to align technical delivery with business goals 
  • Participate in roadmap planning and contribute to solution design for new capabilities and enhancements 
  • Translate requirements into well-architected, scalable solutions that make best use of the Salesforce platform and related technologies 
  • Provide level-of-effort estimates and identify key benefits, tradeoffs, and implementation risks 
  • Help document technical approaches and share development best practices across the team 

   

  Qualifications 

  • Bachelor’s degree in Computer Science or equivalent practical experience 
  • 3+ years of experience building full-stack solutions on Salesforce or similar platforms, with a strong front-end focus 
  • Strong hands-on experience with Salesforce Experience Cloud, Lightning Web Components, JavaScript, HTML, and CSS 
  • Experience developing customer-facing portal, community, or self-service experiences 
  • Solid experience with Apex, Visualforce, Flows, configuration, testing, and deployment 
  • Experience integrating Salesforce with third-party applications using REST APIs and related integration patterns 
  • Working knowledge of authentication protocols, backend processes, and workflow automation 
  • Strong understanding of responsive design, accessibility, usability, and maintainable front-end development practices 
  • Experience translating UX concepts and business requirements into scalable, production-ready solutions 
  • Familiarity with development tools such as VS Code, Salesforce CLI, Git, and GitLab 
  • Strong problem-solving skills and attention to performance, scalability, and maintainability 

   

Preferred Qualifications 

• Salesforce Platform Developer II Certification 

• Experience with package management and scratch org setup 

• Deep understanding of Salesforce data sharing, visibility, identity, and access management 

• Familiarity with analytics, personalization, or digital guidance tooling 

• Experience with customer portals, support platforms, or community ecosystems 

• Exposure to chatbot, AI search, knowledge management, or self-service automation capabilities 

• Experience working in cross-functional environments where UX, technical delivery, and customer outcomes are closely connected 

Preferred Tools & Technology Experience 

• Community Platforms: Salesforce Experience Cloud, Khoros, Higher Logic, Insided, Vanilla, or similar