Clinical Implementation Specialist

Knowtex.ai

Clinical Implementation Specialist

LOCATION

Remote (US)

TRAVEL

20–30%, federal and commercial sites

REPORTS TO

Director of Customer Delivery

LICENSE

RN, NP, PA, PharmD, or equivalent

SCHEDULE

Core business hours, with flexibility across time zones

Knowtex is transforming healthcare documentation through ambient AI scribe technology that allows clinicians to focus on patients instead of computers. Our platform uses advanced AI to convert natural clinical conversations into accurate, comprehensive medical documentation — reducing clinician burnout while improving care quality.

We're scaling rapidly across both the Department of Veterans Affairs (VA) and a growing base of commercial health systems — two very different operating environments with one shared bar: the note has to be safe, complete, and trustworthy, every time, for every clinician who depends on it in real time.

We're at a critical inflection point. Over the next 90 days, this role will drive massive scaling across our federal and commercial portfolios.

We need a Clinical Implementation Specialist who is equal parts clinician, implementation scientist, and clinical informaticist — someone who can stand in front of a room of skeptical physicians one hour and sit inside an AI prompt the next, tracing a clinician's error report back to its root cause. You'll be the clinical voice our users trust, and the clinical judgment behind how our AI is tuned, turning what you hear on the front line into documentation that's safe, complete, and trusted by the providers who sign it.

Day to day, that means onboarding new sites and clinicians, running training, building the clinical champion network that makes adoption durable rather than a one-time launch event, and leading recovery at sites that are struggling. You'll do this one clinician at a time and at scale, often in the same week: coaching a new user through their first generated note, and building the curriculum and playbook that carry that result everywhere else.

This role reports to the Director of Customer Delivery and works in daily partnership with the rest of Customer Delivery, and directly with Engineering (including the Technical Product Manager and on-call engineers) to close the loop between what clinicians experience and what the product does.

Onboarding, Training Delivery & Coaching 30%

• Conduct live virtual training sessions for clinicians across all specialties and both federal and commercial sites (physicians, NPs, PAs, pharmacists, mental health providers)

• Present at approved provider and leadership staff meetings to provide platform updates, training, and support

• Lead virtual office hours and recurring Q&A sessions providing just-in-time workflow support to users at every stage, from brand-new to long-tenured

• Onboard and coach new users individually through early activation, adapting your approach to specialty, technical comfort, and sector (federal vs. commercial)

• Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions

• Track training attendance, completion, satisfaction, and time-to-activation; feed findings back into training content and coaching approach

Training & Educational Materials 15%

• Develop and maintain training curriculum, job aids, and education resources for both federal and commercial audiences, including specialty-specific modules

• Update materials continuously based on product changes, user feedback, and clinical best practice — this is a living library, not a one-time build

• Design self-paced and asynchronous resources so coaching capacity scales with user volume rather than growing linearly with it

• Develop release communication for feature updates and product changes — external materials for users, and internal briefings that prepare Customer Support and Implementation before rollout

Clinical Champion Network 10%

• Identify Clinical Champions through both adoption data and relationships built in the field, then recruit and develop them to extend adoption support within their own facilities

• Build and facilitate an active Clinical Champion community of practice — peer learning, shared best practices, and a channel that surfaces problems early

• Sustain engagement over time, not just at launch; a champion network that goes quiet within a quarter isn't doing its job

Implementation Strategy & Service Recovery 20%

• Develop and execute implementation strategy for new and scaling sites across both sectors

• Diagnose and lead service recovery for sites in one of two distinct situations — initial adoption struggles (never really got going) and negative first-experience recovery (tried it, had a bad early experience, and are now skeptical or vocal) — and tailor your intervention to which one you're facing

• Conduct workflow assessments to identify integration opportunities and barriers, and translate findings into a concrete site-level plan

• Identify patterns across sites — the failure modes that repeat, the interventions that consistently work — and document them in the implementation playbook so the next site starts ahead of where the last one did

AI Prompt Judgment & Clinical Quality 20%

• Build and maintain deep product understanding — how the AI generates notes, where prompts and templates drive behavior, and where the boundaries of the model's clinical judgment are

• Interpret clinician-reported concerns and errors (missing findings, fabricated content, incorrect clinical reasoning) and perform root cause analysis to distinguish a prompt issue from a workflow issue from a genuine model limitation

• Recommend prompt changes and carry them through implementation, grounded in clinical judgment, safety, and quality standards — with the sole aim of keeping note output safe, complete, and aligned with provider expectations

• Escalate patient safety concerns immediately per protocol; no finding sits unreviewed

• Partner on the Clinical Quality Scoring Rubric and documentation audit findings where they intersect with training or prompt behavior

Cross-Functional Partnership with Engineering 5%

• Work directly with the Technical Product Manager and on-call engineers to resolve live, customer-facing issues in real time

• Serve as the trusted clinical voice inside product and engineering discussions — translating a clinician's frustration into a specific, actionable problem statement and making the clinical case for prioritization

• Contribute to longer-term product and feature discussions informed by frontline patterns, not just individual tickets

CLINICAL BACKGROUND

• Active clinical license (RN, NP, PA, PharmD, or equivalent) with 5+ years of direct patient care experience

• Understanding of clinical documentation requirements, EHR workflows, and medical decision-making across specialties

• Comfort operating in both federal (VA