Special Projects Associate (GTM)

We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe

⛩️ Our Principles

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

1.  Care deeply

2. ️‍♀️ Work hard

3. Be your word

4.  Trust in radical truth and transparency

5.   Do your life's best work

6.  Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

Goal expectations

As our Special Projects Associate (GTM), you’ll be the right-hand to our Growth Lead.

You’ll own GTM tools, systems and special projects delivery. The immediate need is to uplift reporting (revenue and performance) and CRM hygiene. Future special projects may include (but are not limited to) lead generation, sales enablement, enterprise sales support, AE onboarding, etc.

This is an exciting and varied IC role for an analytical operator who wants exposure to strategy and operations in a fast-growing GTM org. We want someone smart, detail-oriented and humble.

Objectives in your first 90 days

Objective 1: Uplift our systems

You will pick up and own Attio (our CRM) as a source of truth. This means making sure our customer data is current and usable for AEs. It also means making sure we have an accurate way to report and predict our sales pipeline. You will set up Attio well, then build tooling on top of it using AI (e.g. dashboards and maps).

Objective 2: Give the team and leadership clear visibility

You will uplift the way we report to leadership, and within the growth team. You will build and maintain dashboards tracking revenue growth, cycle targets and product adoption. You will work with our Growth Lead on pipeline analysis. In owning this reporting work, you will have exposure to decision-making on growth strategy and performance management.

Objective 3: Enable the growth team to sell more

The Growth team are your customer and you will find ways to solve their problems and make them more effective! You will build and maintain quality lead lists. You will support AEs with operational queries, targets and tooling. You will build automations and workflow improvements that save them time. You will help new growth hires ramp faster.

⚠️ This role is not for everyone

This is a high-ownership, high-expectation role. You'll be working in a fast-moving commercial environment where accuracy, speed, and proactivity all matter at the same time.

You probably won't enjoy this role if you:

• Prefer to be told what to do over figuring out what to do

• Treat ops as a support function rather than a growth lever

• Aren't comfortable getting your hands dirty with data

• Are content to maintain the status quo rather than improve it

• Have never built things with AI

You will enjoy this role if you are detail-oriented, want extreme ownership, and thrive on making people around you more effective!

Required experience

• You have worked in an early-stage startup before (e.g. in GTM, operations or as founder's associate), where you've owned systems, data or process improvement

✅ Must-have traits

• Proactive problem solver - you don't wait for someone to flag a problem; you find it and fix it end-to-end.

• Detail oriented - you’re obsessed with the detail and CRM being the source of truth

• Love data - you can build dashboards, spot trends, and make data useful for decision-making

• Bias to action - you ship improvements quickly rather than over-planning

• Team player - low ego, approachable and feedback-oriented; you get a kick from seeing the impact your work has on unlocking the sales team

• Clear communicator - you keep stakeholders informed without being chased

• Great with AI - you know how to leverage AI well, whilst thoroughly checking accuracy

The hiring process (4 stages)

• Intro chat - with our Talent Partner, to learn more about each other

• CV & work experience deep dive - with our hiring manager, to understand your career journey

• An in-office work trial - work with the growth team on a real problem [half day, fully paid]

• ⛩️ Principles interview - with a Founder, to understand that our values align

• Offer!

 A bit about us

We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success!

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

 An opportunity for real upside

 Paid volunteer days. We offer an addition