Customer Success Team Lead- Digital Team

Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

We’re looking for a Team Lead to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for BrightEdge’s customers. In this player-coach role, you’ll mentor and develop a talented group of CSMs while also working directly with customers to solve complex marketing and analytics challenges, drive adoption, and deliver world-class customer experiences.

If you love mentoring and developing others, enjoy rolling up your sleeves to solve complex customer challenges, and thrive in a role where you can make an impact both as a leader and a hands-on CSM, this is the role for you.