Customer Success Manager, Digital

Shape the future of Search. About BrightEdge BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role This role requires at least 3 days onsite in our Cleveland office. Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals.

As a Customer Success Manager on the Digital team, you’ll work with a portfolio of customers to drive value throughout the customer lifecycle. This role is a great entry point into Customer Success for someone who is passionate about helping customers and interested in digital marketing. You’ll help customers turn digital marketing data into actionable insights, understand their goals, and make the most of the BrightEdge platform to improve their brand visibility and performance. Our extensive training program will give you the product knowledge and support you need to grow in the role.