#711 - Support Engineer

BlueCloud is a Snowflake Elite Partner and the 2026 CoCo Catalyst Snowflake Partner of the Year. We help enterprise organizations move from fragmented legacy systems to unified, AI-ready Snowflake platforms — delivering data migration, engineering, governance, BI & analytics, and AI/ML solutions 40–50% faster than traditional approaches.

With 450+ Snowflake consultants, 200+ enterprise transformations under our belt, and a 100% Snowflake focus, we combine advisory-led thinking with AI-powered accelerators to turn months of work into weeks of results. Our clients span Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Energy, and more — and the outcomes speak for themselves: 97% faster reports, 40% fraud reduction, $1.5M in client savings, and 10× client growth.

We don't just strategize — we execute.

We’re looking for a Support Engineer to join our client's tech team and help troubleshoot and resolve technical issues across their platform.

Requirements

• Conversational English, both written and verbal

• Experience with Python and Django in a deployed, production codebase with live users

• Experience troubleshooting issues in production environments

• Availability to work weekends (Saturday and Sunday), approximately 11:00 AM–8:00 PM CST (TBD)

• Able to investigate and troubleshoot issues independently

• Comfortable navigating and understanding an existing production codebase

• Able to clearly communicate technical findings and next steps

Nice-to-Haves

• Experience with React and debugging frontend issues in an existing production application

• Experience in a technical support or customer-facing engineering role

• Experience debugging issues using application logs and monitoring tools