Freshworks Review 2026
Unified Service Operations for the AI era
What is Freshworks?
Provider of AI-enabled service software delivering unified service operations for IT, employee, and customer experiences. Spans ITSM, ESM, IT asset management, and incident management with Freddy AI.
Best for
Mixed
Use cases
- IT service management
- Employee service
- Customer service
- Incident response
Key features
Freshservice ITSM
Enterprise service management
IT asset management
Incident management
Freddy AI
Pricing
Model
freemium
Price range
Free trial, no credit card; paid tiers
Free tier
Yes
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