Customer Experience Specialist (Voice Team)

⚡️ About Amber

Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.

We are a clear category leader in Australia for home battery automation and are growing rapidly with over 80k customers. We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.

Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.

We are scaling rapidly and you’d be joining a team of over 200 committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.

Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026, we will push this even further with our new vehicle-to-grid (V2G) technology.

At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.

About the role

Want to help improve the environment by shifting Australia and the world’s energy usage towards renewables?

As a Customer Experience Specialist - Voice Team, you’ll be working in a close-knit contact centre team, helping Amber deliver timely, clear and thoughtful support to our customers. You’ll learn a great deal about how a modern, innovative company engages with customers, and how great support can make a lasting, positive impression.

This is a full-time role based in Melbourne. You’ll need to be available Monday-Saturday between 8am-8pm, which may include 12pm-8pm weekday shifts and/or 10am-4pm Saturday shifts.

You’ll be reporting directly into our Customer Operations Manager.