Refund Policy

 

Refund Policy

 

Last Updated: 02-10-2024

 

At SVGTM, all of our products are custom-made to order through a print-on-demand process. As such, we strive to ensure the highest quality in our designs and prints. Please read our refund policy carefully.

 

1. Refunds and Returns

 

1.1. Non-Refundable Items:

Due to the custom nature of print-on-demand products, we do not offer refunds or exchanges for:

• Change of mind.

• Incorrect sizes ordered (please consult the sizing chart before purchase).

• Minor print variations due to manufacturing.

 

1.2. Refund Eligibility:

We only offer refunds or replacements in the following cases:

• The item is defective (e.g., misprint, damage, or quality issue).

• The item received is different from what was ordered.

 

1.3. Timeframe for Claims:

Customers must contact us within 14 days of receiving the product to report any issues.

 

2. How to Request a Refund or Replacement

 

2.1. Contact us at Bigmanartist@outlook.com with the following details:

• Order number.

• A description of the issue.

• Photos of the product showing the defect or issue.

 

2.2. We will review your request and respond within 3 business days.

 

2.3. If your request is approved:

• For refunds: The amount will be credited back to your original payment method within 5-7 business days.

• For replacements: A new item will be printed and shipped at no additional cost.

 

3. Shipping and Returns

 

3.1. Return Address:

If a return is required, items should be sent to:

SVGTM

Antonia Korvezeepad 5

3207 TC Spijkenisse

Netherlands

 

3.2. Customers are responsible for return shipping costs unless the return is due to our error.

 

4. Disclaimer

 

SVGTM reserves the right to deny refunds or exchanges that do not meet the criteria outlined in this policy.

 

If you have any questions, feel free to contact us at Bigmanartist@outlook.com.